Gartner Research

The Warehouse Management System Business Case: How to Structure the Document

Published: 30 May 2017

ID: G00328823

Analyst(s): Simon Tunstall


Building a WMS business case and maintaining support for it is a complex process. This research provides supply chain leaders with IT responsibilities the structure for the business case document to aid formal sign-off while keeping a record of key considerations.

Table Of Contents
  • Key Challenges



  • Apply the Business Case Structure
    • Section 1: Executive Summary
    • Section 2: Scope
    • Section 3: Cross-Functional Support and Resource Required
    • Section 4: Objective
    • Section 5: Business Requirements
  • Create Transparent Cost Variations, Phasing and Milestones
    • Section 6: Financial Evaluation and Articulation of Benefits
    • Section 7: Impacts and Responsibilities
  • Demonstrate Project Control Discipline Within the Business Case to Articulate and Manage Key Risks, Issues and Dependencies
    • Section 8: Project Approach
    • Section 9: Risks and Issues, Assumptions, Dependencies and Constraints
    • Section 10: Roles and Responsibilities
    • Section 11: Governance
    • Section 12: Appendices
    • Section 13: Sign-Off Sheet

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