Gartner Research

VoiceXML and Multimodal Applications: An Introduction

Published: 11 October 2002

ID: G00110683

Analyst(s): Russell Ruggiero, Deborah A. Hess


VoiceXML, along with multimodal access, promises to bring the Web to almost any device imaginable. We explain the technologies and their applications.

Table Of Contents
  • Technology Basics
    • VoiceXML
    • Multimodal Technology
    • Operating Requirements
  • Technology Analysis
    • History
    • VoiceXML Architecture: How It Works
    • VoiceXML and Voice Portals
    • The Need for Multimodal Access
    • Multimodal Specifications
    • Business Use
    • Benefits and Risks
    • Standards
  • Technology Leaders
    • The VoiceXML Forum
    • The W3C
    • Other Players
  • Technology Alternatives
    • SALT 1.0
    • Wireless Application Protocol (WAP) and Wireless Markup Language (WML)
  • Insight

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