Gartner Research

Systems of Differentiation: How to Build Capabilities That Provide Competitive Advantage


Application leaders charged with delivering fast-changing, differentiating business capabilities must develop appropriate governance and technology platforms for systems of differentiation as part of an overarching Pace-Layered Application Strategy. This document describes how.

Published: 08 June 2017

ID: G00328674

Analyst(s): Bill Swanton Mark O'Neill

Table Of Contents
  • Key Challenges



  • Decide With Business Leaders Which Business Capabilities Are Differentiating
  • Create Streamlined Governance Processes for Systems of Differentiation
  • Assess Your Options for Building Systems of Differentiation
  • Take a Product-Centric Approach to Respond Faster

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