Gartner Research

How to Keep Process Automation Projects on Track When Stakeholders Fight Over Strategy

Published: 08 June 2017

ID: G00325935

Analyst(s): Deborah Wilson , Stefan Van Der Zijden, Elizabeth Golluscio, Massimo Pezzini

Summary

The drive toward digital process transformation is causing conflict with domain leaders who want to keep up with peers and hold onto "good enough" point solutions. Application leaders can use this research to head off clashes, break stalemates and achieve the desired business outcomes.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Global pressure to move from paper-based operations to seamless, end-to-end and real-time digital processes makes it easier for project sponsors to forget about tying their project goals to business outcomes
  • The growing popularity of end-to-end suites — the postmodern ERP strategy— is pushing domain leaders to accept less capability for their function in order to achieve broader organizational goals
  • The shift from on-premises software to cloud subscriptions means that the alternative solutions chosen by the project team can have very variable financial outlays
  • Application leaders lack the authority to resolve conflicts, causing projects to wander, stall or even derail

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