Gartner Research

ING’s New Platform Operating Model

Published: 16 June 2017

ID: G00336291

Analyst(s): Mary Mesaglio , Kristin Moyer , Hung LeHong , Ian Cox , Lee Weldon


In unifying its 40 country entities to improve the customer experience, ING concluded that the solution had to be about the business, and addressing the need for a new platform-based business operating model. The goal was to build one digital platform for multiple business ecosystems.

Table Of Contents

Case Study

  • A Unified Banking Services Strategy for 40 IT Departments
  • Platforms as a Business Strategy, Not Just a Technology
  • API Champions Ensure Continued Success

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