Gartner Research

ING’s New Platform Operating Model

Published: 16 June 2017

ID: G00336291

Analyst(s): Mary Mesaglio , Kristin Moyer , Hung LeHong , Ian Cox, Lee Weldon

Summary

In unifying its 40 country entities to improve the customer experience, ING concluded that the solution had to be about the business, and addressing the need for a new platform-based business operating model. The goal was to build one digital platform for multiple business ecosystems.

Table Of Contents

Case Study

  • A Unified Banking Services Strategy for 40 IT Departments
  • Platforms as a Business Strategy, Not Just a Technology
  • API Champions Ensure Continued Success

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