Gartner Research

Market Share Analysis: Business Process Outsourcing, Worldwide, 2016

Published: 08 June 2017

ID: G00331669

Analyst(s): Dean Blackmore , Cathy Tornbohm


Gartner's annual analysis reveals more than half of the BPO market is held by the top 25 providers. Technology strategic planners should note that these top 25 players grew revenue by approximately $6 billion. ADP, with annual growth of 7.4%, has maintained its No. 1 position.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • ADP
  • FIS
  • First Data
  • Conduent (Formerly Xerox, Formerly Affiliated Computer Services)
  • Capita
  • Accenture
  • TSYS
  • Teleperformance
  • Broadridge
  • Paychex
  • Geographic Analysis of BPO Leaders, 2016

Mergers and Acquisitions

Gartner Recommended Reading

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