Gartner Research

Market Opportunity Map for Unified Communications, Worldwide

Published: 13 June 2017

ID: G00331223

Analyst(s): Scott Morrison, Daniel O'Connell , Frank Marsala , Megan Fernandez , Tom Eagle


Most UC profit comes from on-premises solutions today, but future cash flow and growth will come from cloud and adjacent services. Technology business unit leaders developing their UC practice must become competitive in these new segments, or face falling revenue and unsustainable business models.

Table Of Contents

Market Opportunity Map

Market Opportunities Overview

  • Definition and Scope
  • Description of Markets


  • Technology Trends
    • cPaaS Will Become the Platform of Choice for Supporting New Communications-Enabled Business Processes
    • Team-Based UC Solutions Will Be Enhanced by Workstream Collaboration
    • Video Collaboration Will Become Subordinate to Content Collaboration in UC Meeting Solutions
  • Buyer Trends
    • Migration From Premises-Based to Cloud-Based Solution Acquisition
    • Greater Emphasis on the Mobile Workforce
    • License Structure Shifts
  • Sellers' Strategic Options

Vendors to Watch

Financial Investment Disclaimer

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