Gartner Research

Introducing the Digital Workplace Strategic IT Services Portfolio

Published: 14 June 2017

ID: G00325371

Analyst(s): Simon Mingay , Nikos Drakos


Establishing a connection between specific capabilities and business outcomes is an essential element of a successful digital workplace program. Application leaders can use five digital workplace services, along with business value statements and relevant capabilities, to establish this connection.

Table Of Contents
  • Key Challenges



  • Identify Key Digital Workplace Services That Communicate Purpose and Value
  • Redefine Existing Workplace, Communication, Collaboration and Managed Desktop Services
  • Manage Your Digital Workplace IT Services Like a Portfolio
  • Track Digital Workplace Performance With Service-Specific Metrics
  • Use Digital Workplace Services to Guide Architecture and Operations

Case Study

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