Gartner Research

Orange Business Services Drives Digital Business Through People and Workplace Transformation

Published: 14 June 2017

ID: G00324021

Analyst(s): Lily Mok , Mentor Cana , Helen Poitevin

Summary

Transforming CSPs into successful digital businesses requires fundamental change. CSP CIOs can learn from Orange Business Services how it drives digital business via strong collaboration with HR leaders, reshaping the workforce and workplace, and enabling culture change.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Develop a Vision and Strategy to Drive Change in Leadership, Culture and Mindset
    • Driving Change in Leadership Mindset
    • Driving Change in Culture
    • Assessing Progress
  • Identify and Develop Skills and Competencies Needed to Grow Your Digital Business
    • Eureka — A Skills Transformation Initiative
    • Closing the Talent Gap
    • Enabling a Learning Culture
    • Assessing Progress
  • Transform the Workplace to Drive Collaboration, Innovation and Engagement
    • "Drink Your Own Champagne" or "Eat Your Own Dog Food"
    • Plazza — An Example of Build, Try, Learn and Commercialize
    • Assessing Progress
  • Bring Business, HR and IT Together to Drive Change Across the Organization
    • Assessing Progress

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