Gartner Research

Winning in the Platform Game, Part 3: Build the Platform Business Operating Model

Published: 14 June 2017

ID: G00333994

Analyst(s): Hung LeHong , Kristin Moyer , Lee Weldon , Mary Mesaglio , Ian Cox


A platform operating model is a new way for organizations to deliver value, whereby most of the value is derived from the business ecosystem. CIOs can take action by leading, partnering and/or influencing the creation and management of every element of this model.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • Define the platform operating model
  • Identify how the current operating model needs to change
  • Execute as a leader, partner and influencer

Define the platform operating model

  • What a platform operating model is
  • Manage the platform operating model like a product
  • Adapt the platform operating model amid a constant state of change

Identify how the current operating model needs to change

  • Evaluate what is old versus what is new
  • Identify key elements of the platform operating model that need to change
  • Define CIO responsibilities for each element of the platform operating model

Execute as a leader, partner and influencer

  • Identify the role you want to play
  • What it means to lead, partner and influence
  • Execute as a leader, partner and influencer
  • Conclusion

Appendix: Case Studies

  • A platform operating model enables Gavi, the Vaccine Alliance, to evolve from a supply and demand aggregator to a knowledge-based enterprise
  • ING’s new platform operating model

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books
  • Articles

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