Gartner Research

Critical Capabilities for Disaster Recovery as a Service

Published: 15 June 2017

ID: G00324655

Analyst(s): Ron Blair , Mark Jaggers


Gartner has identified 15 critical capabilities and four use cases with which to assess disaster-recovery-as-a-service offerings from 24 service vendors. I&O leaders should determine which products will best ensure business alignment with their organization's recovery needs before purchasing DRaaS.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Acronis
    • Axcient
    • Bluelock
    • C&W Business
    • Carbonite
    • CloudHPT
    • Daisy
    • Databarracks
    • Datto
    • Evolve IP
    • Expedient
    • IBM
    • iland
    • Infrascale
    • Microsoft
    • NTT Communications
    • OVH (vCloud Air)
    • Peak 10
    • Quorum
    • Recovery Point
    • StorageCraft
    • Sungard Availability Services
    • TierPoint
    • Unitrends
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Tier 1 RTO and RPO Requirements
    • Tier 2 RTO and RPO Requirements
    • Tier 3 RTO and RPO Requirements
    • Tier 4 RTO and RPO Requirements
    • Low-Complexity Architecture Support
    • Medium-Complex Architecture Support
    • High-Complex Architecture Support
    • Orchestrated Recovery Run Book
    • Flexible Recovery
    • Integration Support
    • Security and Compliance
    • Self-Service Recovery
    • Provider-Managed Service Recovery
    • Globalized Support
    • Bimodal and Cloud Enablement
  • Use Cases
    • Low-Complexity Customer Environment
    • Medium-Complexity Customer Environment
    • Small-Enterprise Customer Environment
    • Midsize-Enterprise Customer Environment
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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