Gartner Research

Evolve Technology Vendor Management From a Disciplined Program to a Strategic Business Function

Published: 15 June 2017

ID: G00324451

Analyst(s): Joanne Spencer , Edward Weinstein


Vendor management programs typically lack the sophistication and coordination that can directly impact strategic business initiatives. Sourcing and vendor management leaders must elevate and embed strategic vendor management as an integral component of business operations.

Table Of Contents
  • Key Challenges


  • How to Use This Research


  • Determine Your Overall IT Vendor Management Maturity
    • The Value of Maturing to Level 4
    • The Characteristics of Level 3 and Level 4 Maturity
  • Implement a Governance Model to Support Vendor Management as a Critical Business Discipline
  • Embed Risk and Performance Management Processes by Leveraging Tools
  • Create an Experienced and Skilled VMO by Developing and Retaining People With Vendor Management Skills to Improve Vendor Management Activity
  • Measure the Effectiveness of Vendor Management by Focusing on Performance Improvement and Business Value

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