Gartner Research

Evolve Technology Vendor Management From a Disciplined Program to a Strategic Business Function

Published: 15 June 2017

ID: G00324451

Analyst(s): Joanne Spencer, Edward Weinstein

Summary

Vendor management programs typically lack the sophistication and coordination that can directly impact strategic business initiatives. Sourcing and vendor management leaders must elevate and embed strategic vendor management as an integral component of business operations.

Table Of Contents
  • Key Challenges

Introduction

  • How to Use This Research

Analysis

  • Determine Your Overall IT Vendor Management Maturity
    • The Value of Maturing to Level 4
    • The Characteristics of Level 3 and Level 4 Maturity
  • Implement a Governance Model to Support Vendor Management as a Critical Business Discipline
  • Embed Risk and Performance Management Processes by Leveraging Tools
  • Create an Experienced and Skilled VMO by Developing and Retaining People With Vendor Management Skills to Improve Vendor Management Activity
  • Measure the Effectiveness of Vendor Management by Focusing on Performance Improvement and Business Value

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.