Gartner Research

Your Virtual Care Strategy Needs an Update: Leverage Your EHR as the Primary Technology Foundation

Published: 16 June 2017

ID: G00303557

Analyst(s): Thomas J. Handler, M.D.


Healthcare provider CIOs are bombarded with messages to buy specialty technology to support virtual care strategies. This research explores why existing EHR capabilities are making stand-alone specialty solutions largely redundant and what is needed for virtual care delivery going forward.

Table Of Contents



  • Develop Organizational Support for a Simpler Architecture for Supporting Virtual Care by Reviewing Needs vs. EHR/Healthcare Megasuite Capability
  • Develop an Enterprise Virtual Care IT Strategic Plan That Leverages the EHR, but Avoids the Lazy Loyalists Trap by Analyzing Vendor Roadmap and Past Delivery Performance
  • Plan Your Care Delivery Architecture Around Gaps in Megasuite Vendor Technology That Will Persist for a Two- to Three-Year Horizon
    • Initiate and Arrange for Care
    • Deliver Care
    • Evaluate Care
    • Developing the Plan

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