Gartner Research

How to Negotiate and Evaluate Telecom Expense Management Prices, North America

Published: 16 June 2017

ID: G00325532

Analyst(s): Lisa Unden-Farboud


Infrastructure and operations leaders looking to utilize TEM providers should evaluate and negotiate appropriate TEM price and engagement models when planning, sourcing and managing communications services.

Table Of Contents
  • Key Challenges



  • Select Engagement Model
    • Achieve Savings and Cost Avoidance
    • Trend Toward Fully Managed Plans
  • Explore Common Price Models
    • Bill as a Percentage of Annualized Spend
    • Mobile Pricing per Device per Month
  • Stay Within Tables 1 and 2 Guidelines for the Best Possible Pricing
    • Monthly Flat Fee Based on Number of Worker Hours, Invoices, Billing Accounts or Line Items
    • Contingency Agreements Generally Do Not Offer Savings
    • ROI and Savings Guarantees
    • Shared Savings

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