Gartner Research

How to Negotiate and Evaluate Telecom Expense Management Prices, North America

Published: 16 June 2017

ID: G00325532

Analyst(s): Lisa Unden-Farboud

Summary

Infrastructure and operations leaders looking to utilize TEM providers should evaluate and negotiate appropriate TEM price and engagement models when planning, sourcing and managing communications services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Select Engagement Model
    • Achieve Savings and Cost Avoidance
    • Trend Toward Fully Managed Plans
  • Explore Common Price Models
    • Bill as a Percentage of Annualized Spend
    • Mobile Pricing per Device per Month
  • Stay Within Tables 1 and 2 Guidelines for the Best Possible Pricing
    • Monthly Flat Fee Based on Number of Worker Hours, Invoices, Billing Accounts or Line Items
    • Contingency Agreements Generally Do Not Offer Savings
    • ROI and Savings Guarantees
    • Shared Savings

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