Gartner Research

How to Structure Supply Chain Outsourcing Master Service Agreements

Published: 22 June 2017

ID: G00333390

Analyst(s): David Gonzalez , Courtney Rogerson


When outsourcing supply chain functions or processes, a comprehensive contract framework is essential to align objectives and reduce risk exposure. Supply chain leaders responsible for contract creation should use this framework when contracting with outsourced service providers.

Table Of Contents
  • Key Challenges


  • How to Use Gartner's MSA Framework


  • Build an Effective Supply Chain Outsourcing Contract and Reduce Risk Exposure
  • Modify Article Content as Needed and Contemplate Extended Ecosystems
  • Emphasize Business-Critical Terms and Conditions in MSA, Move Functional/Operational Content to the SOW/SLA

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  • Disclaimer

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