Gartner Research

How CIOs Can Develop Their IT Delivery Capabilities to Support Digital Transformation Program Success in China

Published: 23 June 2017

ID: G00326181

Analyst(s): Owen Chen , Kevin Ji


Enterprises in China are facing the challenges of undergoing business transformation programs. Their CIOs, who often lack experience and don't know where to start, need to focus on renewing and developing the IT service delivery models that will address these challenges and guide business evolution.

Table Of Contents
  • Key Challenges



  • The IT Service Delivery Model Reflects the Maturity of the IT Organization
  • Different IT Delivery Models Result in Different Actions
    • The Asset Optimization Model: Take Immediate Action
    • The Process Optimization Model: Shift From an IT Focus to a Business Focus
    • The Service Optimization Model: Embrace Bimodal IT to Improve Agility
    • The Value Optimization Model: Naturally Support Business Transformation (However, It's Rare in Traditional Chinese Enterprises)
  • Define a Roadmap for Transitioning to a Service/Value-Optimizing Delivery Model
  • Secure Business C-Level Support for the Plan

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