Gartner Research

Software Procurement's Guide to Negotiating a Microsoft Dynamics 365 Contract

Published: 21 June 2017

ID: G00328211

Analyst(s): Ben Jepson , Dolores Ianni


Collaboration with stakeholders is critical before negotiating a Dynamics 365 contract. Sourcing and vendor management leaders who identify indirect access license impacts and require price caps for online service renewals will mitigate the risk of substantially increased licensing costs.

Table Of Contents
  • Key Challenges



  • Profile Users to Reduce Costs
  • Contractually Lock Down Service Plan Descriptions
  • Define Integration and Indirect Access Needs to Negotiate This Exposure, or Expect to Pay Additional Licensing
  • Deep Discounts Require Cost Modeling and Further Negotiation to Stabilize Future Online Service Costs
    • Include Additional Instances, Storage, Sandboxes and Portal Views

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.