Gartner Research

How to Assess and Implement Office 365's Voice Services

Published: 22 June 2017

ID: G00311554

Analyst(s): Mark Cortner

Summary

For organizations committed to Office 365, utilizing voice services delivered by Skype for Business Online can be an intriguing option. This assessment helps technical professionals understand if and how Office 365's voice services can meet their organization's business and technical requirements.

Table Of Contents

Analysis

  • Setting Context
    • Product and Licensing Structure
  • Cloud PBX Voice Service
    • Core Functionality
    • Service Delivery Architecture
    • Keys to a Successful Implementation
  • PSTN Calling Voice Services
    • Core Functionality
    • Service Delivery Architecture
    • Keys to a Successful Implementation
  • PSTN Conferencing Voice Service
    • Core Functionality
    • Service Delivery Architecture
    • Keys to a Successful Implementation
  • PSTN Consumption Billing Service
    • Core Functionality
    • Service Delivery Architecture
    • Keys to a Successful Implementation
  • Strengths
  • Weaknesses

Guidance

  • Assess Office 365's Voice Service Capabilities
  • Create a Timeline to Identify Voice Service Opportunities
  • Focus on Low-Risk Implementation of Office 365 Voice Services

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