Gartner Research

China Summary Translation: 'Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide'

Published: 27 June 2017

ID: G00328161

Analyst(s): Olive Huang, Patrick Sullivan

Summary

Customer experience and CRM implementation services continue to be in high demand, fueled by digital business transformation. Here, we position the largest customer experience and CRM consulting and implementation service providers to help enterprises identify providers that best fit their needs.

Table Of Contents

报告摘录

  • 市场纵览
    • 发生了什么?
    • 正在发生什么?
    • 如何运用魔力象限

厂商入围与排除标准

Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • Atos
    • BearingPoint
    • Business & Decision
    • Capgemini
    • Cognizant
    • Deloitte
    • EY
    • HCL Technologies
    • HPE
    • IBM iX
    • Infosys
    • NTT Data
    • PwC
    • Reply
    • Salesforce Services
    • Slalom
    • Tata Consultancy Services
    • Tech Mahindra
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

  • What Happened?
  • What's Happening?
  • How to Use This Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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