Gartner Research

Three Best Practices to Increase Adoption of Robotic Process Automation in Healthcare

Published: 27 June 2017

ID: G00332304

Analyst(s): Anurag Gupta , Cathy Tornbohm


Robotic process automation is much discussed but poorly understood in the healthcare market. This research equips technology strategic planners with key steps to build the market, highlights immediate target market opportunities and recommends product messaging.

Table Of Contents
  • Key Challenges



  • Educate Buyers on RPA Solutions, and Contrast the Solutions' "Immediate Readiness," Unlike Many AI Solutions That Are Still Evolving or in the Pilot Stage With Unproven ROI
  • Focus on Resource-Intensive Tasks Within the Healthcare Back Office and Middle Office That Are Immediate Candidates for a Use-Case-Based RPA Initiative
  • Target the Operational Business Unit Heads, and Show Them Customized Demonstrations on Healthcare-Specific Datasets

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