Gartner Research

Make Better Choices for Unified Communications Managed and Professional Services

Published: 27 June 2017

ID: G00329416

Analyst(s): Tom Eagle , Daniel O'Connell


The diversity of unified communications managed and professional services makes identifying the right solution challenging. IT infrastructure and operations leaders should use this report to align service sources and categories with their operational priorities to maximize their UCMS investments.

Table Of Contents
  • Key Challenges



  • Know the Different Categories of Provider
  • Determine Which Services Are Available
    • Design (Consulting)
    • Build (Implementation)
    • Run
  • Measure Service Levels

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