Gartner Research

Forecast: Unified Communications, Worldwide, 2014-2021, 2Q17

Published: 27 June 2017

ID: G00322154

Analyst(s): Scott Morrison, Tom Eagle , Daniel O'Connell , Megan Fernandez


Global end-user spending on unified communications will grow at a 2.7% compound annual growth rate from 2016 through 2021 to reach approximately $43.5 billion in 2021. Cloud telephony and conferencing, and group video product support services will represent the most significant growth opportunities.

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