Gartner Research

Life and P&C Insurance CIOs Need a More Standard Approach to Policy Administration System Upgrades

Published: 28 June 2017

ID: G00328594

Analyst(s): Richard Natale


Policy administration upgrades can be extremely expensive and time-consuming, bringing total cost of ownership to unacceptably high levels. Life and P&C insurance CIOs should use Gartner's best practices to address the root causes of unsustainable upgrade programs.

Table Of Contents
  • Key Challenges


  • Policy Administration System Vendors Have Worked Hard to Improve Their Maintenance Capabilities. But to Reduce System Upgrade Costs, Insurance CIOs Have a Vital Role to Play, Too


  • Work With Vendors to Control the Amount of Regression Testing Needed for Upgrades by Requesting Incorporation of Your Products in Their Regression Testing and by Seeking Improved Release Notes That Highlight the Impacted Areas of Code Changes
  • Work With Your Business Partners to Limit the Cost and Complexity of Maintenance/Upgrades by Adopting a Zero-Tolerance Policy for Base Code Customization, Isolating Custom Coding Outside of the Vendor Product
  • Minimize Upgrade Friction by Implementing Basic Infrastructure and Systems Change Management Policies

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