Gartner Research

Healthcare CIOs Can Use This Framework to Select a Core Revenue Cycle Management/Patient Financials System

Published: 28 June 2017

ID: G00311526

Analyst(s): Vi Shaffer


The patient financial system is the core patient accounting/billing and collections system for the healthcare enterprise. It is mission-critical and one of the highest risk projects CIOs (and CFOs) face. This research recommends the key steps for a replacement or first-time purchase.

Table Of Contents
  • Key Challenges



  • Step No 1: Assess Business Strategy and Requirements, the Existing Solution Landscape and Project Factors
    • Business Strategy and Requirements
    • Solution Landscape
    • Project Factors
  • Step No. 2: Prioritize Evaluation Criteria Based on Input From All Stakeholders
  • Step No. 3: Ensure the RFP Contains Detailed Questions to Probe the Vendor's Financial Viability and Ability to Meet Initial and Updating Requirements

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