Gartner Research

How to Achieve Retail Supply Chain Excellence: Part 1 — Laying the Foundation

Published: 28 June 2017

ID: G00332808

Analyst(s): Tom Enright


Retailers intending to deliver competitive shopping experiences often overlook developing strong foundational capabilities to underpin their order fulfilment operations. This research helps chief supply chain officers establish the core elements on which they can build supply chain excellence.

Table Of Contents
  • Key Challenges



  • Merge Supply Chain Organizational Structures so That Teams Have Product Responsibilities on an Enterprise and Not Channel Scale
  • Ensure Online Sales Are Credited to Stores on a Geographical Basis
  • Create Single Pools of Inventory by Merging Physical Stockholdings Into a Single Source and Implement Real-Time Inventory Updating Procedures

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