Gartner Research

North American Life Insurers Take a Slow and Tactical Approach to Digitalization

Published: 29 June 2017

ID: G00332892

Analyst(s): Kimberly Harris-Ferrante


Digital maturity among North American life insurers remains low, with many insurance CIOs lacking strategies or insight into how digitalization can help transform their business models. This puts this industry in jeopardy of disruption, as insurers are unable to meet emerging consumer needs.

Table Of Contents


  • The Path to Digitalization Has Been Slow and Challenging
  • The Risks of Not Being Digital Are High
  • Transformation Must Be Accelerated

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