Gartner Research

Apply a Balanced Supplier Scorecard to Accelerate Supply Chain Excellence

Published: 30 June 2017

ID: G00328534

Analyst(s): Laurel Lippay


Balanced supplier scorecards are an effective method to manage performance and report results. This research explains how supply chain leaders focused on sourcing and procurement can design and deploy a balanced scorecard program to drive service excellence and improve performance.

Table Of Contents
  • Key Challenges



  • Evaluate Your Balanced Supplier Scorecard Program for Effectiveness by Measuring Performance Quarterly
    • Develop the Scorecard Using Key Initiatives
  • Build a Continuous Improvement Mindset Using Strong Communication and Action Plans
  • Make Supplier Performance Management a Part of the Success Criteria for Performance of Buyers, Category Managers and Directors

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