Gartner Research

Where You Should Use Artificial Intelligence — and Why

Published: 03 July 2017

ID: G00328113

Analyst(s): Whit Andrews


Organizations are exploring AI's application for its own sake rather than based on a need for "novelty." This research analyzes the potential of AI in various horizontal and vertical use cases for CIOs to digest before commencing their own AI projects.

Table Of Contents


  • Employ AI to Solve Challenges in Which You Lack the Resources or Staff to Succeed
  • Select Business Challenges Based on Their Suitability for AI
  • Shortlist Applications That Can Improve Through Training
  • Defer to CDOs in Evaluating Whether a Project Is Good for AI
  • Purposes to Which Organizations Should Apply AI
    • AI's Value in Application Categories
    • AI's Value in Vertical Markets

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