Gartner Research

Best Practices to Improve Retail Product Availability

Published: 03 July 2017

ID: G00332860

Analyst(s): Mike Griswold , Simon Bailey


With the store playing a more prominent role in unified commerce fulfillment, in-store product availability becomes more important than ever. Supply chain leaders responsible for product availability can use this research to better define, measure and improve in-store availability performance.

Table Of Contents
  • Key Challenges



  • OSA Definition Can No Longer Be Binary
  • Leaders Recognize Not All Out-of-Stocks Are Created Equally
  • Growing Online Sales Volumes Necessitates an Increased Focus on Shopper Fulfillment

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