Gartner Research

Focus on Five Aspects of TRUST to Maximize the Effectiveness of Postmodern ERP Initiatives

Published: 06 July 2017

ID: G00316446

Analyst(s): Paul Saunders


A culture of trust is critical when executing a postmodern ERP strategy if CIOs are to avoid re-creating the isolated systems and silo mentality of old. Applying the Gartner TRUST model to their teams' postmodern ERP initiatives will help CIOs maximize business benefit from their investments.

Table Of Contents
  • Key Challenges



  • T: Teams, Tribes and Tacit Knowledge
  • R: Roles, Relationships and Responsibilities
  • U: Understood, Useful, Usable and Used
  • S: Sustained, Shared and Supported
  • T: Technology, Transparent and Trained

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