Gartner Research

Don't Settle for Average: Identify Meaningful IT Benchmarking Metrics That Deliver Business Value

Published: 07 July 2017

ID: G00328349

Analyst(s): Chris Matchett , Kenneth Gonzalez


I&O leaders often want to compare their organizations' performance to industry averages and benchmarks, but knowing which benchmarks provide valuable guidance can be difficult. This research helps I&O leaders ensure benchmarking efforts are focused, relevant and business-aligned to deliver value.

Table Of Contents
  • Key Challenges



  • Focus Your Benchmarking Initiative
    • Why Benchmark
    • What to Measure
  • Ensure That Benchmarks Are Relevant to Your Situation
  • Measure Improvement by Comparing Performance With Internal Baselines
  • Engage in a Formal Benchmarking Exercise

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