Gartner Research

A Guidance Framework for Successful Digital Commerce Platform Implementations

Published: 18 August 2017

ID: G00327302

Analyst(s): Jeffery Skowron

Summary

Vendor-provided digital commerce platforms feature broad functionality and access to a wide ecosystem, but implementations are not turnkey. Technical professionals facing architecture, implementation and integration challenges should follow Gartner's five-step guidance to success.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework: Define Requirements and Implementation Dependencies
    • Identify Implementation Dependencies
    • Define Requirements
  • Step 1: Complete a Gap Assessment
    • Execute a Proof-of-Concept Test
    • Explore Reference Accelerators
    • Analyze Results
    • Determine Implementation Approach
  • Step 2: Create Your Commerce Application
    • Create Your Commerce Codebase
    • Leverage OOB Functionality and Accelerators
  • Step 3: Integrate With Your Commerce Ecosystem
    • Document Technical Integration Details
    • Implement Transactional Integrations
    • Implement Your Functional Integrations
    • Implement Your Operational Integrations
    • Integrate Technical Monitoring
    • Optimize Your Integration Performance
  • Step 4: Deploy and Test in an Operational Environment
    • Deploy Your Application Instance Architecture
    • Configure Your Deployment
    • Stress Test Your End-to-End Deployment
  • Step 5: Create and Test Your Operational Playbook
    • Exercise Your BAU Operational Activities
    • Orchestrate Your Application Restart Process
    • Operationalize Your Disaster Recovery

Risks and Pitfalls

  • Overconfidence in the Vendor-Provided Accelerators
  • Integration Interoperability Issues
  • Scaling On-Demand

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