Gartner Research

A Guidance Framework for Successful Digital Commerce Platform Implementations

Published: 18 August 2017

ID: G00327302

Analyst(s): Jeffery Skowron


Vendor-provided digital commerce platforms feature broad functionality and access to a wide ecosystem, but implementations are not turnkey. Technical professionals facing architecture, implementation and integration challenges should follow Gartner's five-step guidance to success.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework: Define Requirements and Implementation Dependencies
    • Identify Implementation Dependencies
    • Define Requirements
  • Step 1: Complete a Gap Assessment
    • Execute a Proof-of-Concept Test
    • Explore Reference Accelerators
    • Analyze Results
    • Determine Implementation Approach
  • Step 2: Create Your Commerce Application
    • Create Your Commerce Codebase
    • Leverage OOB Functionality and Accelerators
  • Step 3: Integrate With Your Commerce Ecosystem
    • Document Technical Integration Details
    • Implement Transactional Integrations
    • Implement Your Functional Integrations
    • Implement Your Operational Integrations
    • Integrate Technical Monitoring
    • Optimize Your Integration Performance
  • Step 4: Deploy and Test in an Operational Environment
    • Deploy Your Application Instance Architecture
    • Configure Your Deployment
    • Stress Test Your End-to-End Deployment
  • Step 5: Create and Test Your Operational Playbook
    • Exercise Your BAU Operational Activities
    • Orchestrate Your Application Restart Process
    • Operationalize Your Disaster Recovery

Risks and Pitfalls

  • Overconfidence in the Vendor-Provided Accelerators
  • Integration Interoperability Issues
  • Scaling On-Demand

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.