Gartner Research

The Warehouse Management System Business Case: Align to Business Strategy and Engage Key Stakeholders

Published: 10 July 2017

ID: G00328821

Analyst(s): Simon Tunstall


Advancing a warehouse management system business case is difficult. This research provides supply chain leaders with IT responsibilities, essential methods to align the WMS proposal with the business strategy and engage and influence key stakeholders in support of the project.

Table Of Contents
  • Key Challenges



  • Align the Need for a New or Replacement WMS With Elements of the Business Strategy
    • Firstly Review the Critical Elements of Your Organization's Strategy and Identify Items Which Can Be Positively Impacted by the Introduction of Your New or Replacement WMS
  • Group the Stakeholders and Translate Business Strategy Into Departmental Need for a WMS
    • Research the Role Each Department Plays in the Primary Company Goal and How Your Project Can Support Them
    • Group the Stakeholders by Department to Understand Their Priorities and Their Best Alignment to Your Business Case Arguments
    • The Most Influential Approach Would Be as Follows
    • Do Not Neglect Your Own Team
    • Prepare Your Business Case Team to Reduce or Prepare for Unknown Risks and Unrealistic Assumptions
    • Engage the Prioritized Stakeholder Groups Early Stating Very Clearly What Support Is Required From Them
    • From the Align Elements of the Business Strategy Section, Establish What Are the Strategic Objectives Your WMS Can Assist With That Tie to Each Department Head; Translate the Goals Into WMS Stories
  • Target and Engage Key Individual Stakeholders
    • Conduct Stakeholder Mapping and Analysis
    • Select the Person in Your Team Most Likely to Engage Effectively With Each Target Stakeholder
    • Be Transparent About the Risks Involved With Proceeding and Not Proceeding
    • Prepare a Briefing Deck and Begin to Engage

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