Gartner Research

Healthcare Provider CIOs: Assess IT Architecture Across Six Critical Revenue Cycle Management Market Dynamics

Published: 11 July 2017

ID: G00334798

Analyst(s): Barb Mann


Market dynamics can mean the difference between success and failure for U.S. healthcare providers. CIOs can use this research to drive success by conducting a holistic capability assessment across six critical revenue cycle management market dynamics.

Table Of Contents


  • CIOs Must Adapt to Changing Revenue Cycle Management Business and Technology Considerations
  • Six Critical Capability Shifts
    • 1. From Multiple Facilities to a Singular View of Revenue Enterprise Growth
    • 2. From a Task Focus to Real-Time Support at Point of Care
    • 3. From an HDO-Centric to a Consumer-Centric Strategy and Design
    • 4. From Partially Automated to Striving for Fully Automated RCM Operations
    • 5. From Production-Oriented Roles to Analytical Roles
    • 6. From Revenue Cycle Monitoring to Risk-Sharing Model Complexities
  • Conclusion

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