Gartner Research

Gartner Fellows Interview: Arundhati Bhattacharya, Chairman of the State Bank of India

Published: 12 July 2017

ID: G00334174

Analyst(s): Partha Iyengar

Summary

Arundhati Bhattacharya, chairman of the State Bank of India, is leading an unprecedented digital transformation. CIOs can learn from her vision for the bank, the banking industry in India, and her progress three years into this massive transformation effort.

Table Of Contents

Analysis

  • The Interview
    • Focus on the Customer Journey for Digital Business Success
    • Change Management Is the Biggest Challenge — the Solution Is Technology-Centric Again
    • Digital Business Is Very Much an Ecosystem Play
    • "Institutionalizing" Innovation Is Key to Digital Business Success
    • Breaking Down Organizational Silos Has Been Very Important and One of the Most Significant Achievements in the Move Toward Digital Business

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