Gartner Research

Four ITScore Steps to Improve the I&O Value and Business Impact of Your Midsize Enterprise

Published: 13 July 2017

ID: G00329155

Analyst(s): Hank Marquis , Robert Naegle


Improving I&O maturity is a critical step for the continuous improvement of the services an IT organization provides. MSE application leaders should implement an I&O ITScore assessment to improve maturity, deliver higher quality and become a more-strategic contributor to business impact.

Table Of Contents
  • Key Challenges



  • Establish a Baseline and Measure Progress With an ITSIO Assessment
  • Define Specific Maturity Initiatives and Relevant Metrics
  • Focus on Balance, Process and Business Management
  • Measure Maturity Regularly

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