Gartner Research

Data-Driven DevOps: Use Metrics to Guide Your Journey

Published: 13 July 2017

ID: G00327470

Analyst(s): Ian Head , George Spafford


A metrics-oriented mindset is key to ensuring that DevOps initiatives deliver results. This research identifies metrics that I&O leaders can use from a general perspective to track DevOps teams' progress toward business goals, identify areas for improvement and promote collaborative culture.

Table Of Contents
  • Key Challenges



  • Use Gartner's DevOps Metrics Pyramid as a Starting Point
    • Operational Efficiency
    • Service Quality and Velocity
    • Organizational Effectiveness
    • Customer Value
    • Business Performance
  • Map Metrics in Each DevOps Critical Success Factor Category to a Business Impact
  • Monitor the Impact of Measurement Systems for Early Signs of Unintended Side Effects
  • Create an Environment That Fosters a Learning-Centric Approach to Process Improvement

Case Study

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