Gartner Research

Forecast Overview: IT Outsourcing, 2017 Update

Published: 14 July 2017

ID: G00322205

Analyst(s): Colleen Graham , David Ackerman , Arup Roy , Helen Huntley, Fred Ng, Dean Blackmore , Gianluca Tramacere, Sid Nag

Summary

Several forces are impacting the ITO market that will affect providers' future success, market position and differentiation. Technology strategic planners at ITO providers must aggressively pursue new cloud-related and automation growth opportunities.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • Key Findings Context: ITO Market Drivers
    • ITO Watchwords Through 2017: "Cloud First," Automation, Consolidation, Rationalization (From Portfolio to Service Delivery and Account Management)
  • ITO Market Segments Status
  • Cloud Services
  • Application Outsourcing
  • Infrastructure Outsourcing

Foundational Assumptions

  • Service Provider Financial Performance and Guidance
  • Buyer Demand Centers Around Key Transformation Activities
  • ITO Contract Signings, Patterns and Life Span

Market Model or Methodology

Gartner Recommended Reading

  • Forecast Components
    • ITO Segment Analysis
  • Influencing Factors
    • IT Services Historic Market Size and Segmentation
    • Service Provider Financial Performance and Guidance
    • User IT Services Spending/Purchasing Trends
    • CIO and CFO IT Budget Data
    • Economic, Political and Labor Data/Conditions/Policies
    • ITO Contract Signings, Patterns and Life Span
    • Evolving ITO Business/Delivery Models
    • Buyer Demand for Efficiency/Cost, Enhancement and Transformation
  • Connections
    • Economic, Political and Labor Data/Conditions/Policies > Service Provider Financial Performance and Guidance
    • Economic, Political and Labor Data/Conditions/Policies > CIO and CFO IT Budget Data > User IT Services Spending/Purchasing Trends
    • CIO and CFO IT Budget Data > ITO Contract Signings, Patterns and Life Span > User IT Services Spending/Purchasing Trends
    • Economic, Political and Labor Data/Conditions/Policies > Buyer Demand for Efficiency/Cost, Enhancement and Transformation > Evolving ITO Business/Delivery Models

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