Gartner Research

Reshaping the CSP Information and Technology Operating Model for Platform Business

Published: 17 July 2017

ID: G00324014

Analyst(s): Ian Cox , Amresh Nandan , Neil Osmond , Angelo Marotta


Network-based CSPs adopting platform business models are often hamstrung by entrenched practices and complexity. To thrive in the digital economy, most will have to reinvent their ways of working. This research details how CSP CIOs can implement an appropriate I&T operating model.

Table Of Contents


  • How Platform Business Models Influence CSP IT Strategy
    • The CSP CIO's Imperative
  • Use Design Principles as the Starting Point
  • Use the Design Principles to Shape Each Component
    • Designing the New I&T Operating Model

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