Gartner Research

Forecast Analysis: IT Services, Worldwide, 2Q17 Update

Published: 17 July 2017

ID: G00328775

Analyst(s): Colleen Graham , Sid Nag , Julie Short, Gregor Petri , Christine Tenneson , David Ackerman , Dean Blackmore , Twiggy Lo , TJ Singh , Helen Huntley , Sandra Notardonato , Fred Ng, Patrick Sullivan , Susan Tan , Arup Roy , Cathy Tornbohm , Gianluca Tramacere, Ed Anderson , Susanne Matson


The worldwide IT services market is forecast to grow by 3.1% in U.S. dollars (4.3% in constant currency) in 2017. Growth of worldwide consulting services has been reduced by around 1% annually. The U.S. IT services market offers the greatest opportunity for growth.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Two Major IT Services Markets, Two Different Short-Term Outlooks
  • Consulting and Implementation: Digital Business Opportunities Not Being Fully Exploited
  • ITO: Cloud Shift Will Define the ITO Market Over the Next Five Years
  • BPO: Prolonged Uncertainty Due to RPA and AI Options
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO

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