Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2017

Published: 17 July 2017

ID: G00331845

Analyst(s): Mike Fasciani , Rafael Benitez


The digital workplace compels application leaders to confirm their deployed UCC solutions are meeting the growing vital importance of worker engagement. Innovations in technology and delivery models continue to emerge, challenging established patterns for how UCC is procured, deployed and consumed.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • 5G Services
    • Spatial Audio
    • Conversational User Interfaces
  • At the Peak
    • Workstream Collaboration
    • Virtual Assistants
    • VoLTE for UCC
    • Hybrid Unified Communications and Collaboration
    • Web Real-Time Communications
  • Sliding Into the Trough
    • Unified Communications Monitoring Tools
    • Video Search
    • Open APIs in CSPs
    • Secure Instant Communications
    • Cloud Office
    • Communications Platform as a Service (cPaaS)
    • Personalization Engines
    • Mobile VoIP
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Software-Defined Networking
    • Mobile Hubs
    • Private Cloud Communications
  • Climbing the Slope
    • Cloud UC (UCaaS)
    • Content Collaboration Platforms
    • Communications-Enabled Business Processes
    • Emergency/Mass Notification Services
    • Enterprise Video Content Management
    • External P2P Communities
    • Freemium UCC
  • Entering the Plateau
    • SIP Communications
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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