Gartner Research

Hype Cycle for Communications Service Provider Strategy, 2017

Published: 18 July 2017

ID: G00314783

Analyst(s): Monica Zlotogorski


This Hype Cycle lets CSP business unit leaders determine the vital products, services, technology, business concepts and capabilities needed to accelerate revenue via new innovative business models that can accelerate the digital transformation.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Technology Movements
    • New Technology Profiles
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Digital Security for Communications Service Providers
    • Blockchain for CSPs
    • Cloud Networking
    • 5G
    • CSP Bimodal Business
    • Omnichannel Apps
    • IoT Business Solutions
    • Managing Business Unit IT
  • At the Peak
    • Customer Journey Analytics
    • Marketplace Platforms
    • Business Ecosystems
    • SMB Platforms
    • Digital Experience Platforms
    • Minimum Viable Product for Enterprise
    • Virtual CPE
    • CSP AI
    • e-SIM
    • Information Governance
    • Robotic Process Automation Software
    • LPWA
  • Sliding Into the Trough
    • Communications Service Provider Data and Analytics Services for Enterprises
    • DevOps
    • Cloud Service Brokerage
    • Innovation Management
    • Communications Service Provider Analytics
  • Climbing the Slope
    • Mobile Money
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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