Gartner Research

Critical Capabilities for Unified Communications

Published: 19 July 2017

ID: G00327967

Analyst(s): Megan Fernandez , Rafael Benitez , Mike Fasciani , Steve Blood


Changes to the ways people work together are redefining how application leaders are assessing the product capabilities of their unified communications providers. As a result, they are seeking broader solutions including cloud-based collaboration services.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ALE
    • Avaya
    • Cisco
    • Huawei
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Unify
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Meeting Solutions
    • Instant Messaging and Presence
    • Workstream Collaboration
    • Clients
    • Interoperability/Integration
    • Administration
    • Hybrid On-Premises/Cloud
  • Use Cases
    • Full UC With Strong Telephony
    • Full UC With Strong Collaboration
    • Full UC for Midsize Organizations
    • Ability to Offer Hybrid Solutions
    • Integration With Contact Center Solutions
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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