Gartner Research

Hype Cycle for Midsize Enterprises, 2017

Published: 19 July 2017

ID: G00313408

Analyst(s): Mike Cisek , James Browning , Christian Hestermann , Robert Naegle


Technologies that advance the operational efficiency of IT and improve business outcomes for midsize enterprises are the focus of this document. Some are proven technologies, while others have impact potential because of their alignment with challenges and priorities identified by MSEs' IT leaders.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Firewall as a Service
    • Cloud Data Backup
    • Third-Party Support for ERP
  • At the Peak
    • Content Services
    • IoT for Customer Service
    • Develop Your Own App
    • Self-Service Data Preparation
    • Micro Data Centers
    • Predictive Analytics
    • API Management PaaS
  • Sliding Into the Trough
    • Integrated Systems: Hyperconvergence
    • Analytics for Customer Intelligence
    • Cloud-Based IT PPM Services
    • Knowledge Management for Customer Service
    • Cloud Office
    • Hybrid Cloud Computing
    • Integrated IaaS and PaaS
    • Customer Self-Service Suites
    • Cloud Access Security Brokers
    • Cloud-Managed LANs
    • IDaaS
    • DRaaS
  • Climbing the Slope
    • Cloud UC (UCaaS)
    • Managed WLAN
    • Application Performance Monitoring Suites
    • IAM Managed Services
    • Public Cloud SaaS Administrative ERP
    • Enterprise Mobility Management Suites
    • IT Event Correlation and Analysis Tools
  • Entering the Plateau
    • Application Security as a Service
    • Visual Data Discovery
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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