Gartner Research

Hype Cycle for Digital Insurance, 2017

Published: 20 July 2017

ID: G00313114

Analyst(s): Laurie Shotton


The life and P&C insurance industry faces a digital future that is challenging, unpredictable and promising, all at once. Insurance CIOs working to innovate and transform are faced with a huge variety of emerging digital technologies and trends that they need to decipher and prioritize.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Smart Contracts in Insurance
    • Insurance Wallets
    • Software-Defined Architecture
    • Microservices
    • Design Thinking
    • IoT Platforms
    • Blockchain in Insurance
    • Digital Data Services
    • Artificial Intelligence
    • Near-Real-Time Payments
    • Robotic Process Automation
    • Video Chat
    • Real-Time Operational Intelligence
    • Gamification
  • At the Peak
    • Data Science
    • Augmented Reality Applications
    • Customer Experience Management
    • Virtual Assistants
    • Crowdsourcing
    • Peer-to-Peer Insurance Business Models
    • Internet of Things
    • Analytical In-Memory DBMS
    • Big Data
  • Sliding Into the Trough
    • Advanced Analytics Solutions
    • Digitalization
    • Bimodal IT
    • Master Data Management
    • Responsive Design
    • Customer Communications Management Solutions
    • Digital Marketing
  • Climbing the Slope
    • Social Media
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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