Gartner Research

Building a Climate of Openness in IT

Published: 09 September 2014

ID: G00338924

Analyst(s): CIO Research Team

Summary

IT employees face growing expectations in supporting business-led IT, enabling business innovation, and adapting to new service delivery models, but few are ready to meet these expectations.

Table Of Contents

Overview

Why a Climate of Openness?

Emphasize the Right Performance Metrics

Change Attitudes Toward Risk and Failure

Improve Connections to Change Drivers

Encourage Collaborative Interactions

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