IT service management technology enables IT teams to support business users and deliver services more efficiently and effectively. The Hype Cycle for ITSM provides I&O leaders with information and advice on key practices, tools and technologies to improve IT service quality and delivery.
- What You Need to Know
- The Hype Cycle
- The Priority Matrix
- Off the Hype Cycle
- On the Rise
- Virtual Support Agents
- Peer-to-Peer IT Support
- Artificial Intelligence for IT Operations (AIOps) Platforms
- Business Value Dashboard
- Lean IT
- Software Asset Management Tools
- Cloud Service Expense Management
- At the Peak
- Bimodal IT Operations
- Walk-Up Support
- IT Support Live Chat
- Knowledge-Centered Service
- IT Service Catalog
- Sliding Into the Trough
- IT End-User Satisfaction Assessment
- IT Financial Management Tools
- IT Service Dependency Mapping
- Knowledge Management Tools
- Climbing the Slope
- ITSM Tools
- Multisourcing Service Integrator
- IT Service View CMDB
- IT Service Alerting Tools
- IT Event Correlation and Analysis Tools
- Hype Cycle Phases, Benefit Ratings and Maturity Levels
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