Gartner Research

Hype Cycle for Consumer Engagement With Healthcare and Wellness, 2017

Published: 19 July 2017

ID: G00314206

Analyst(s): Jeff Cribbs , Mark E. Gilbert


This Hype Cycle tracks the technologies and technology-related ideas that will have the greatest impact on consumer engagement in healthcare. This research provides healthcare CIOs with a holistic, cross-industry view of consumer engagement to make strategic technology decisions.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Precision Health
    • Precision Medicine
    • Mass Personalization Platform
    • Blockchain in Healthcare
    • Digital Clinical Encounters
    • Member Engagement Hub
    • Patient Decision Aids
    • Consumer Health Hub
    • Experiential Wayfinding
    • Healthcare Consumer Insight as a Service
    • Consumer Journey Analytics in Healthcare
    • Design Thinking
    • Healthcare Consumer Persuasion Analytics
    • Consumer Health Portals
  • At the Peak
    • E-Visits (Non-U.S.)
    • Generation 2 Medical Shopping
    • Consumer-Grade Wearables for Digital Care Delivery
    • Digital Experience Platforms
    • Eldercare-Assistive Robots
    • Genomics Medicine
    • Medication Compliance Management
  • Sliding Into the Trough
    • On-Demand Virtual Visits
    • Personal Wellness Records
    • OpenNotes
    • Unified Communications
    • Remote Medical Monitoring
  • Climbing the Slope
    • Interactive Patient Care
    • Member Incentives for Wellness
    • Private Exchange Technology
    • Social Media Engagement Applications
  • Entering the Plateau
    • Patient Portals
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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