Gartner Research

How to Teach Your IT Team to Think Strategically

Published: 19 July 2017

ID: G00314239

Analyst(s): Andrew Butler


Infrastructure and operations leaders are being forced to make rapid technology and business decisions to keep pace with the changes demanded by the evolution to digital platforms. They need to think critically to create infrastructure investment results that are appropriate and easily communicated.

Table Of Contents
  • Key Challenges



  • Think Very Critically
    • Define the Problem, Which Will Determine the Solution That Yields the Right Actions
    • Question, Question, Question — Until You're Satisfied by Your Answers
    • Separate Facts From Assertions and Assumptions, and Filter Down to the Big Rocks
    • Example: How to Customize Results From Gartner Tools to Fit Your Situation
    • Summary
  • Quantify — Even the Unquantified
    • Example: Magic Quadrant
    • Summary
  • Strongly Prefer Working Top-Down Versus Bottom-Up
    • Example: A "Stalking Horse"
    • Summary
  • Work "Outside-In": Technology Last, Not First
    • Example: Urbanization
    • Summary
  • Integrate and Systematize Solutions; Stress Interrelationships
    • Example: The Enterprise-Driven Data Center
    • Summary
  • Take the Long View — Quickly
    • Example: The One-Day Strategic Planning Process
    • Summary
  • Reach Out: Collaborate and Communicate on an Ongoing Basis
    • There's Rarely a Need to Make Decisions in Isolation
    • Apply Collaboration Techniques in Your Enterprise
    • Think, Talk and Write Clearly and Simply
    • Example: Writing Clearly
    • Take the Time to Develop a Striking Presentation
    • Summary

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