Gartner Research

The Business Case for Buying Application Management Services With Intelligent Automation

Published: 20 July 2017

ID: G00319161

Analyst(s): Neil Barton


Intelligent automation can be applied not just to business processes, but also to IT activities, such as application management. Sourcing and vendor management leaders can build a business case to benefit from service providers' investment in intelligent automation.

Table Of Contents
  • Key Challenges



  • Take Advantage of Service Providers' Investment in Intelligent Automation
  • Implement IA in AMS Only When High-Quality Data Is Available to Train It
    • Ensure Quality of Incident and Event Log Data
    • Ensure the Portability of Data
  • Build a Business Case for Adopting Intelligent Automation
    • Current Spend
    • Future Costs
    • Technology Investment Costs
    • Learning Time Required for IA to Become Effective
  • Calculate the Business Case

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